How it works
How the Reactivation Program Works
The program moves your dormant files through three steps — segment, recall, and book — so a list that has sat untouched for 18 months or more starts filling your schedule again, without overwhelming your front desk.
Step 1 — Segment the list
We work with your team to identify files inactive 18+ months and group them by these assessment tools: IPSS, SHIM, ICIQ-FLUTS, ICIQ-UISF, FSFI. Segmenting first means every message has a clinical reason to exist, instead of one generic blast to a whole list.
Before anything sends, the segment is cleaned: contact details verified, duplicates removed, and opt-outs honored. No protected health information leaves your systems.
Step 2 — Send appropriate recalls
Messaging is written for your specialty, reviewed by your practice, and sent from your brand across SMS, email, and calls. Your physicians approve every recall message before it goes out — no diagnosis claims, no pressure language.
Sends are paced across the quarter and throttled to your capacity, so returning patients get appointments, not a waitlist.
Step 3 — Fill the schedule
Responses route straight into your booking process, with capacity limits so front desk load stays manageable. You see reach, replies and booked visits by segment, so you always know which pathways are coming back to life.
Ready to start?
Start your reactivation program → Book a call and we'll map the three steps to your practice.
Find out what your list is worth
Twenty minutes on your dormant files, the pathways worth prioritizing, and what a compliant recall campaign looks like for your practice.
Book a CallWith Our Specialist Today!